Shipping & Return Policies
Common Orders & Shipping Questions
Orders and Shipping
Smarter AirPuffs ships out of Los Angeles, CA. Delivery time depends on shipping service selected. Free Shipping is via UPS Ground and take 1 – 5 business days within the Continental United States. All orders are shipped within 24 hours. Same day Shipping available Monday through Thursday for orders received prior to 12:30pm PST.
You will be asked to create an account on your first order as a consumer. For wholesale accounts please visit our wholesale page to apply.
During checkout you will be asked to ship to billing address by default or to enter a different shipping address.
Once your order is shipped you will receive an order tracking email which you can track your order. Prior to that you can track the status of your order in your “Orders” section of your account.
For security reasons, we DO NOT keep your credit card number on file.
We charge sales tax only in California.
We currently ship within the United States. We are planning opening up commerce in the future to other countries as well. Stay Tuned.
Yes, typically all orders are shipped in one package unless your order is of large quantity. All multi-package orders are shipping under one shipment and will be linked together via UPS.
Important Return & Exchange Questions
Returns and Exchanges
Due to the fact that Smarter AirPuffs is a disposable device we DO NOT accept returns of exchanges on pods. The device does have 14-day exchange only policy for manufacturer only defects.
If your order has arrived damaged please email us at sales@smarterairpuffs.com or contact us via the chat icon on the bottom right corner of the screen. We will need a visual of the damage. If the seal of the device is broken we cannot return or exchange the order. If the shipping box shows damage please contact UPS to open a claim. Otherwise reach out if you believe your item is damaged.
Once we approve your exchange we will send you the address to send your item(s) back.
You can contact us via email at sales@smarterairpuffs.com, via our contact us page or via chat by clicking on the chat icon on the bottom right corner of the screen.
Please email us IMMEDIATELY as we cannot change shipping addresses once your order has been shipped. We are not responsible for any orders shipped to an incorrect address.
Yes, you can cancel an order by contacting us via, email or chat before your order has shipped. Once your order has shipped we cannot cancel the order.
Yes, if the website allows you to pre-order you can certainly do so to ensure you receive your Smarter product before it is sold out again.
Shipping Policy
Shipping Overview
At Smarter AirPuffs, we are committed to delivering our products responsibly and in full compliance with federal and state regulations. Due to ongoing legislation around tobacco and flavored nicotine products, shipping availability may vary by location.
Delivery Methods
PACT Compliant
All orders ship via PACT Act-compliant private carriers (FedEx, UPS, or specialized services).
Order Processing Time
All orders are shipping within 24 hours.
Delivery Signature Required
All orders require adult signature and ID verification upon delivery (21+).
Where We Ship
We currently only ship within the United States (Only the 50 States)
Shipping Restrictions
Due to federal and state laws, we cannot ship certain products to specific locations. Please review the chart below for product availability in your state.
| State | Tobacco Extract Pods (Tobacco Flavor) | Flavored Nicotine Pods |
|---|---|---|
| Alabama | Allowed | Allowed |
| Alaska | Allowed | Allowed |
| Arizona | Allowed | Allowed |
| Arkansas | Allowed | Restricted |
| California | Allowed | Restricted |
| Colorado | Allowed | Restricted |
| Connecticut | Allowed | Restricted |
| Delaware | Allowed | Restricted |
| Florida | Allowed | Restricted |
| Georgia | Allowed | Restricted |
| Hawaii | Allowed | Restricted |
| Idaho | Allowed | Allowed |
| Illinois | Allowed | Restricted |
| Indiana | Allowed | Allowed |
| Iowa | Allowed | Restricted |
| Kansas | Allowed | Allowed |
| Kentucky | Allowed | Allowed |
| Louisiana | Allowed | Partial |
| Maine | Allowed | Restricted |
| Maryland | Allowed | Restricted |
| Massachusetts | Allowed | Restricted |
| Michigan | Allowed | Restricted |
| Minnesota | Allowed | Restricted |
| Mississippi | Allowed | Restricted |
| Missouri | Allowed | Restricted |
| Montana | Allowed | Allowed |
| Nebraska | Allowed | Restricted |
| Nevada | Allowed | Restricted |
| New Hampshire | Allowed | Allowed |
| New Jersey | Allowed | Restricted |
| New Mexico | Allowed | Restricted |
| New York | Allowed | Restricted |
| North Carolina | Allowed | Restricted |
| North Dakota | Allowed | Restricted |
| Ohio | Allowed | Restricted |
| Oklahoma | Allowed | Allowed |
| Oregon | Allowed | Restricted |
| Pennsylvania | Allowed | Restricted |
| Rhode Island | Allowed | Restricted |
| South Carolina | Allowed | Restricted |
| South Dakota | Allowed | Restricted |
| Tennessee | Allowed | Allowed |
| Texas | Allowed | Allowed |
| Utah | Allowed | Restricted |
| Vermont | Restricted | Restricted |
| Virginia | Allowed | Restricted |
| Washington | Allowed | Restricted |
| West Virginia | Allowed | Allowed |
| Wisconsin | Allowed | Allowed |
| Wyoming | Allowed | Allowed |
Important Notes
PACT Act Compliance
All packages will be labeled in accordance with federal tobacco shipping regulations.
Age verification is mandatory at checkout and upon delivery.
Orders containing vaping products will not be delivered by USPS.
Flavored Nicotine Restrictions
Certain states have enacted restrictions or bans on the sale and shipment of flavored nicotine products. Orders containing prohibited items destined for these states will be automatically canceled or adjusted.
Tobacco-Flavored Pods Are More Widely Available
Tobacco Extract Pods with tobacco flavoring can be shipped to more states but still must comply with local and federal regulations.
If Your State Restricts Flavored Pods
Unfortunately, we cannot override state-level restrictions. However, we are continuously working to expand legal availability where allowed by law.
Order Tracking & Delivery
A tracking number will be provided once your order ships.
Please ensure someone 21+ is available to sign for the package upon delivery.
Failed delivery attempts due to unavailable signatures may incur re-delivery fees.
Questions?
For shipping inquiries, please contact our customer service at:
sales@smarterairpuffs.com